POLICIES
Shipping & returns
Every print is made to order and ships with tracking within 5 business days. If one arrives damaged or wrong, you get a free reprint or a refund.
Last updated September 24, 2026
Prints, made to order
Vitaliy Kotyakov prints every order on an Epson ET-8550 using Ultra Premium Glossy paper, checks it, and packs it by hand. Prints ship unframed, ready for the frame or album of your choice. When you order, you choose whether the whole photo fits on the paper or is cropped from the center to fill it.
| Digital download, one photo | $12 |
|---|---|
| Digital download, full gallery (ZIP) | $79 |
| 4 × 6 in print, Ultra Premium Glossy, unframed | $8 |
| 5 × 7 in print, Ultra Premium Glossy, unframed | $15 |
| 8 × 10 in print, Ultra Premium Glossy, unframed | $28 |
| 13 × 19 in print, Ultra Premium Glossy, unframed | $65 |
| Shipping for prints, per order | $7.95 |
Shipping
- Prints ship within 5 business days of payment, by USPS with tracking. The tracking number appears on your order page as soon as your package is on its way.
- Shipping is a flat $7.95 per order, however many prints you order. Digital downloads never have a shipping charge.
- We currently ship only to addresses in the United States.
If tracking stops moving or your package does not arrive, contact us with your order code and we will look into it with USPS right away.
Damaged, defective or misprinted prints
If a print arrives damaged, has a defect, or is not what you ordered, tell us within 14 days of delivery and include a photo of the problem. We will send a free reprint or refund that print, whichever you prefer.
To start, send us a message with your order code. We will reply by email, and you can attach the photo to your reply.
Returns for a change of mind
Because every print is made just for you, we cannot accept returns or give refunds if you simply change your mind. If you are unsure about a size or crop, ask before you order and we will gladly help.
Digital downloads
Downloads cannot be returned, so they are non-refundable once delivered. The exceptions: if you bought the same photo twice, or bought the wrong photo or gallery, tell us within 14 days and we will refund the mistaken purchase. If a download will not open or seems incomplete, contact us and we will fix it.
Order requests
Orders are confirmed once you pay using the payment details we send you (Zelle, Venmo, Cash App or PayPal). Prints ship after payment. Until then you can cancel at any time, at no cost.
How refunds are paid
Refunds go back to the payment method you used. Depending on your bank or payment app, a refund can take a few days to show up.